Case study

Pavey Group

The Issue

Pavey Group, one of the South West’s leading insurers and financial services firms, recognised that to continue its impressive growth path it needed to invest in training its 19 team leaders to polish up their leadership skills to complement their deep technical knowledge and experience.

“Our team leaders are now far more confident in dealing with issues as they arise. Discussions take place closer to the action and we are seeing benefits across the business.”

Geoff Gale – Director

Action Taken

After a review of training options, Pavey opted for a comprehensive six-day Action Centred Leadership (ACL) package covering the functions of effective leaders and beefed up with sessions on employment law and recruitment and selection.

ACL is a comprehensive framework for leading at Team, Operational and Strategic levels and centres on:

  • Achieving the Task
  • Developing the Team
  • Getting the best out of each Individual

The process began in January with the Strategic Level ACL day to set the tone. The Directors looked at the functions of strategic leadership and how they vary – and are similar – to a front line manager.

Next came the sessions with team leaders as they explored the functions of leadership and each was tasked with creating an action plan to help develop their own team and individuals. This process starts with recruitment and selection and effective HR management. Skills were further enhanced with sessions on assertiveness and coaching.

The final session looked at the Operational Level of leadership – the tricky bit in the middle – and involved the Directors working with each team leader and manager to put the final touches on their personal action plans.

Key to all ACL programmes is an ‘Action List’ of practical things to do back at work and this discipline was applied from top to bottom.

Results included:

  • A review of the Values, Vision and Purpose for the company
  • A strategy presentation to employees
  • Action plans for all leaders
  • A staff attitude survey
  • An ACL appraisal document

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